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EXIN ITIL Foundation (V4) Sample Questions:

1. What MAIN factors are considered to assess the priority of an incident?

A) The urgency and impact
B) The cost and urgency
C) The impact and complexity
D) The complexity and cost

2. What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

A) An emergency change
B) A standard change
C) An internal change
D) A normal change

3. What is the primary focus of business capacity management?

A) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

4. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Analysis Paralysis
B) Feedback loop
C) Minimum viable product
D) Direct observation

5. Which is the addition, modification or removal of anything that could have an effect on services?

A) A problem
B) A change
C) An incident
D) An event

Solutions: