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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by using File > Options > Session Expiration.

2. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Creating multiple workspaces per business function and assigning to different profiles
B) Placing objects on different tabs and splitting the loading across multiple tabs
C) Removing fields in the workspaces
D) Utilizing workflows and splitting functionality into more than one workspace

3. Which is a sample object query?

A) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
B) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
C) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
D) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

4. How can you set a preference that is local to your machine?

A) By selecting Navigation pane > Configuration > Staff Management > Profiles
B) By selecting File > Settings
C) By selecting File > Options
D) By selecting File > Configuration

5. What are three required sections for Custom Process Models?

A) Code containing integration with external systems
B) Header
C) Test script
D) Test harness
E) Footer
F) Code containing custom business logic

Solutions: