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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Quote creation and processing - Document flow and status management |
| Topic 2: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 3: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 4: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 5: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 6: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 7: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 8: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 9: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 10: Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
| Topic 11: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 12: Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Topic 13: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 14: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 15: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements?
A) Access Rights
B) Access Context
C) Access Restriction
D) Access Control
2. To which of the following can you assign a custom report to control its visibility? (2 correct answers)
A) Business Role
B) Business user
C) Work Center
D) Access context
3. Which of the following initial tasks are required to configure SAP Hybros Cloud for Customer? (2 correct answers)
A) Define the business roles
B) Define the territory structure
C) Set up scoping and fine tuning
D) Define the organizational structure
4. Which of the following functional areas come with SAP Sales Cloud? Choose the correct answers.
A) Groupware Integration
B) Lead management
C) Visit Management and execution
D) Opportunity Management
E) Ticket Management
5. Which dropdown lists in the Product facet can you use to add products to a sales order? (3 correct answers)
A) Promotions
B) Opportunities
C) Product list
D) Past order
E) Quotes
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: C,D | Question # 4 Answer: A,B,C,D | Question # 5 Answer: A,C,D |
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