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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Customer information should be collected by a shop:

A) The first time the customer comes into the shop.
B) Once you are aware that the customer is a regular shopper.
C) If a customer appears to be one who will return to the shop.
D) When the customer makes his first purchase.

2. It is important to give an internal customer a good customer experience because:

A) They are more likely to be a returning customer.
B) They are more important than external customers.
C) They are more likely to complain than external customers.
D) They are equally as important as external customers.

3. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A) The local market.
B) Selling power.
C) Market segmentation.
D) Buying power.

4. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Amiable type.
B) Authoritative type.
C) Analytical type.
D) Relaxed type.

5. A common barrier to communicating with customers are the:

A) Busy lives we lead.
B) Lack of shop assistants.
C) Attitudes and assumptions that we make.
D) Use of emails.

Solutions: