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IBM Case Manager V5.0 Sample Questions:

1. What can IBM Content Analytics be used for? (Choose two)

A) Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively
B) Get data on the average time to complete business tasks during a specific time interval
C) Reporting on cases and tasks that are currently active
D) See which words and phrases occur frequently in many cases
E) Discover unexpected correlations between words and phrases

2. Where does IBM FileNet Case Analyzer read data from?

A) Both Process Engine and Content Engine event logs
B) Both Case Analyzer OLAP database and Content Engine event logs
C) Process Engine event logs only
D) Content Engine event logs only

3. What is round tripping?

A) The process of deploying a solution to another from a test environment to another non-test environment
B) The process of deploying changes from the design object store to the target object store for testing
C) The process of moving from Step Editor in Case Builder to Process Designer to add extra functionality and back to Step Editor to continue with the process modeling
D) The process of configuring multiple queues and inbaskets for a role by using the Case Builder and Process Configuration Console

4. Which insurance company's business scenario or challenge is a prime candidate for IBM Case Manager?

A) A customer requests a last name change. This means a pre-determined list of systems containing account information need to be updated with the new last
B) A customer requests written details of the policy and additional product descriptions
C) A customer requests a new home content policy to be added to existing policies. Content descriptions, estimations, deductible options are evaluated
D) A customer requests an address change as well as a billing cycle change. The customer wants to transition from bi-annual billing to monthly billing

5. Which of the following is NOT available when using P8 eForms in Case Manager applications through the Case eForm Widget?

A) Creation of high-resolution PDF copies
B) Embedded scripts and calculations
C) Signature Fields
D) Multiple tabbed-page view

Solutions: