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Candidates can format email message content by using character and paragraph formatting, create or insert graphic elements, such as charts, tables, and SmartArt graphics, into messages. They can also send messages to private recipients by using the Bcc field. Candidates are able to create contact records, tasks, and appointments from incoming messages, and they set up contact groups to facilitate communication with other Outlook users. They may share schedule information with other Outlook users, too. Candidates schedule meetings involving people and system resources, and they delegate tasks to others. Core users personalize the Outlook program window and the Quick Access Toolbar to maximize their efficiency. They organize messages and other Outlook items, and they display different views of mail folders and of the calendar, address book, and task list. They may also display multiple calendars and share calendars with other Outlook users.
Skills measured
- Manage email messages (25–30%)
- Create and format item content (25–30%)
- Manage the Outlook environment (15–20%)
- Manage calendar objects (15–20%)
- Manage contacts (15–20%)
- Work with tasks, notes, and journal entries (5–10%)
Reference: https://www.microsoft.com/en-us/learning/exam-77-884.aspx
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Microsoft 77-884 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage calendar objects | 15-20% | - Schedule resources, send invitations, and track responses - Display multiple calendars and change views - Share, publish, and delegate calendar access - Create and modify appointments, meetings, and events |
| Work with tasks, notes, and journal entries | 5-10% | - Create and manage notes - Record and view journal entries - Create, assign, and update tasks |
| Manage contacts and contact groups | 15-20% | - Customize address book views - Share, export, and import contacts - Create and manage distribution lists/groups - Create, edit, and update contact records |
| Create and format item content | 25-30% | - Manage signatures, themes, and stationery - Attach files and items - Format text, paragraphs, and styles - Insert and modify tables, charts, images, and SmartArt |
| Manage email messages | 25-30% | - Organize, sort, filter, and archive messages - Use folders, categories, and search folders - Manage rules, junk email, and security settings - Create, reply, forward, and flag messages |
| Manage the Outlook environment | 15-20% | - Apply and configure Outlook settings and options - Manage profiles, data files, and navigation pane - Customize the user interface and Quick Access Toolbar - Search, print, and export Outlook items |
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