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Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A) an inbound message filter per sender
B) a configured job to process inbound emails
C) a configured profile option to schedule the retrieval of emails
D) an inbound message filter per time schedule
2. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
A) It does not require matching passwords between Engagement Cloud and DCS.
B) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C) It enables anonymous users to search the DCS knowledge base.
D) It is configured exclusively via the Engagement Cloud Security Console.
3. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
A) You have to edit the e-mail template and add HTML code to customize the standard text section.
B) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
4. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?
A) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
B) Make them available externally to customers via My Digital Customer Service (DCS).
C) Make them available to external users by giving them access to the internal "My Knowledge" page.
D) Make them available to employees and agents via My Knowledge.
E) Make them available internally to agents as part of the Service Request Knowledge Panel.
5. What is the main function of the Data Security Policies?
A) defines the actions a particular user can do
B) defines the data a particular user can see and/or modify
C) defines the views or functionalities the user can access
D) defines the privileges and roles a particular user can have
E) defines the views the application can access
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: A,B,D | Question # 5 Answer: C |

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