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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Discovery of corrective software packages
B) Hardware Management
C) Automatic Deployment
D) Best practices for embedding third-party software

2. Which of the following sentences describes the process flow as depicted in the attached picture?

A) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
B) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
C) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
D) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.

3. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Increase the numbers of search terms.
B) Use wild cards.
C) Use the customer Id.
D) Use the search filter.

4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Contact the customer to define the missing information.
B) Try to guess what the customer might want to have.
C) Send notes to customer based on your assumptions.
D) Get confirmation from the customer that your interpretation of the message is correct.

5. How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A) Call the transaction SE80.
B) Only the support coordinator can check for new messages.
C) This is not possible until the message is assigned.
D) Call transaction CRMD_ORDER.

Solutions: