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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:
* Award points to the customer that can be redeemed for products in the store
* Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?

A) Set up a tier system based on a cumulative spending value
B) Set up vouchers for specific products
C) Set up one qualifying currency and a non-qualifying currency
D) Set up one qualifying currency
E) Set up promotions

2. A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?

A) Set the program partner type to accrual > Activate > Define the redemption cost per unit
B) Set the program partner type to redemption > Activate > Define the accrual cost per unit.
C) Set the program partner type to both > Activate > Define the accrual cost per unit.
D) Set the program partner type to redemption > Activate > Define the redemption cost per unit

3. The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named
"tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?

A) "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.
B) "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.
C) "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and
"Account" Object.
D) "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.

4. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Team Performance Dashboard
B) Member Services Manager Home Dashboard
C) Loyalty Member Services Dashboard
D) Program Manager Home Dashboard

5. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
B) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
C) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
D) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)

Solutions: