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Salesforce Certified Slack Administrator Sample Questions:

1. As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.
How should you set up your data retention policies?
(Select the best answer.)

A) Set the retention policy for public channels to keep all messages, and allow members to determine how long they'd like to keep messages in private channels.
B) Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.
C) Keep the default retention settings, but set a message retention policy of one month for channels with less important information.
D) Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.

2. A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)

A) The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
B) The candidate encourages Slack etiquette in channels and frequently answers Slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
C) The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
D) The candidate relies on Slack in their day-to-day role and frequently asks the IT team questions about Slack features.

3. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Work closely with the executive team, and have them mandate public channel usage.
B) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
C) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
D) Encourage executives to model this behavior and communicate in public channels themselves.

4. Your organization recently purchased the Slack Pro plan.
As the IT lead, you're responsible for setting up single sign-on (SSO).
Which provider is required for the Pro plan?
(Select the best answer.)

A) Auth0
B) Azure SAML
C) Okta
D) G Suite Auth

5. Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?

A) People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
B) Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
C) Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.
D) Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.

Solutions: