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Salesforce FSL-201 certification is highly valued in the industry, and it is recognized by leading organizations worldwide. Salesforce - Implementing Field Service Lightning certification demonstrates the holder's competence in implementing Field Service Lightning solutions, which is highly demanded in industries such as manufacturing, telecommunications, and healthcare, among others.
NEW QUESTION # 34
Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.
How could they accomplish this'
- A. Use RMM dynamic content blocks to render the email reply body.
- B. Check the "Include Replies as Attachments" box in the RMM settings.
- C. Query the RMM data view for the reply body and reference it from a data extension.
- D. Use RMM personalization strings to render the email reply body.
Answer: D
NEW QUESTION # 35
AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
- A. Enable drip feed to dispatch one service appointment per technician at a time.
- B. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
- C. Instruct the dispatcher to only dispatch one work order to each technician at a time.
- D. Set up auto dispatch to dispatch one work order for each technician at a time
Answer: A
Explanation:
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.
NEW QUESTION # 36
An Architect is required to integrate with an External Data Source via a Named Credential with an Apex callout due to technical constraints.
How is authentication achieved?
- A. Handle authentication with login flows.
- B. Connect via Communities.
- C. Handle authentication in the code.
- D. Connect via Salesforce Connect.
Answer: A
Explanation:
https://help.salesforce.com/articleView?id=named_credentials_define.htm&type=5
NEW QUESTION # 37
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Asset object.
- B. Add Products to the Products Required Related List on the Work Type object.
- C. Add Products to the Products Required Related List on the Asset object.
- D. Add Products to the Work Order Products Related List on the Work Type object.
Answer: B
NEW QUESTION # 38
Northern Trail Outfitters (NTO) has an affiliate company that would like immediate notifications of changes to opportunities in the NTO Salesforce instance. The affiliate company has a CometD client available.
Which solution is recommended in order to meet the requirement?
- A. Create a connected app in the affiliate org and select the "Accept CometD API Requests".
- B. A Implement a polling mechanism in the client that calls the SOAP API getupdated method to get the ID values of each updated record.
- C. Configure External Services to call the subscriber in Apex in the Onchange Trigger event as part of the flow.
- D. Create a PushTopic update event on the Opportunity Object to allow the subscriber to react to the streaming API.
Answer: D
NEW QUESTION # 39
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers
- A. Create a Workflow to close the Milestone when the Wrap Up is complete.
- B. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- C. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- D. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- E. Create custom fields to capture that the Wrap UP Activities have been completed.
Answer: A,C,E
NEW QUESTION # 40
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
- B. Drag and drop the Service Appointments to other available Resources and run Optimization.
- C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
Answer: D
Explanation:
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[27. Selecting the affected Service Appointments and pressing "Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfaction or missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the background that could take a long time to complete[30. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5
NEW QUESTION # 41
Universal Containers is a global financial company that sells financial products and services.
There is a daily scheduled Batch Apex job that generates invoice from a given set of orders.
UC requested building a resilient integration for this batch apex job in case the invoice generation fails.
What should an integration architect recommend to fulfill the requirement?
- A. Build Batch Retry & Error Handling in the middleware.
- B. Build Batch Retry & Error Handling using BatchApexErrorEvent.
- C. Build Batch Retry & Error Handling in the Batch Apex Job itself.
- D. Batch Retry & Error Handling report to monitor the error handling.
Answer: B
NEW QUESTION # 42
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
- A. Set the Territory Assignment Policy to the Lowest Level.
- B. Set the Polygon Assignment Policy to the Highest Level.
- C. Set the Territory Assignment Policy to the Highest Level.
- D. Set the Polygon Assignment Policy to the Lowest Level.
Answer: A
NEW QUESTION # 43
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Create a custom Mobile App that syncs articles based on service appointment assignments.
- B. Use work types to assign associated articles to work order.
- C. Write a workflow that associates articles to work orders based on a picklist on the work order.
- D. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
Answer: B
NEW QUESTION # 44
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
- A. Emergency scheduling
- B. Resource Schedule Optimization
- C. Customer First scheduling
- D. Global optimization
Answer: A
NEW QUESTION # 45
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using Setup. Manually assign the skills to Service Resources.
- B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- C. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,B
NEW QUESTION # 46
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
- A. Minimum grade, default operating hour
- B. Estimated travel time, minimize travel
- C. Street level routing, Default travel speed
- D. Travel speed unit, actual travel time
Answer: C
NEW QUESTION # 47
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
- A. Create Work Types with Products Required.
- B. Create Work Types and Locations.
- C. Create Work Types with Work Order Line Items.
- D. Create Work Types with Products Consumed.
Answer: A
Explanation:
Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types with Products Required, agents and dispatchers can quickly create Work Orders with the appropriate materials. Creating Work Types with Products Consumed or Products Required would not populate products on Work Orders automatically, but would require manual entry or consumption by technicians. Creating Work Types and Locations would not affect products on Work Orders, but would affect scheduling and optimization of service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
NEW QUESTION # 48
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Cases Only
- B. Parent/Child Work Orders
- C. Cases and Work Orders
- D. Work Orders only
Answer: B
NEW QUESTION # 49
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
- A. Add the field history tracking related list to the assets page and configure the asset relationships object
- B. Add the field history tracking related list to the asset page and configure the product request object
- C. Add the related asset related list to the asset page and configure the product request object
- D. Add the related asset related list to the asset page and configure the asset relationships object
Answer: D
NEW QUESTION # 50
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The FSL-201 exam covers a variety of topics related to the implementation of Field Service Lightning, including configuring and customizing the solution, managing work orders, scheduling and dispatching resources, and using analytics and reporting to optimize field operations. Successful candidates will have a deep understanding of the FSL solution and be able to design and implement customized solutions that meet the unique needs of their organization.
Detailed New FSL-201 Exam Questions for Concept Clearance: https://topexamcollection.pdfvce.com/Salesforce/FSL-201-exam-pdf-dumps.html