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Oracle 1z0-1064-22 exam dumps and online Test Engine
NEW QUESTION 18
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. not be able to preview your application before you publish it
- B. be required to create all of your own components for the display of Engagement Cloud objects
- C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- D. have to contact Oracle Support for the permission to deploy your custom DCS application
Answer: B
NEW QUESTION 19
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
Answer: B
NEW QUESTION 20
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. a single "publish" action to complete the task
- B. nothing (DCS applications are always available to all users.)
- C. moving the application to Staging and subsequently to Production status
- D. system administrator approval
Answer: B,C
NEW QUESTION 21
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Assign the new business object to a page.
- B. Assign the new business object to a new component.
- C. Assign object access roles to an administrative user.
- D. Map a Visual Builder Cloud Service business object to the object API.
Answer: C,D
NEW QUESTION 22
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, Add Channel Type = Web.
- B. In Advanced Search, save and select the "Set as Default" box.
- C. Click the Show Advanced Search icon.
- D. In Advanced Search, select Action > Update.
- E. Change the section identified with Status = New
- F. In Advanced Search, confirm Record Set = Assigned to Me.
Answer: A,B,C,E,F
NEW QUESTION 23
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Add the Password Reset component to your DCS application.
- B. Instruct users that they can only change their password by chatting with an agent.
- C. Enable the "Password Reset" option in the User Administration component.
- D. Obtain the Change Password Link and add it to your DCS page.
Answer: D
NEW QUESTION 24
Select three correct limits and restrictions when importing data from a file.
- A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- B. By default, the import starts immediately after it is activated.
- C. Both create and update operations are available for imported records.
- D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
Answer: B,C,D
NEW QUESTION 25
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Do not choose any optional criteria columns.
- B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
- D. Choose all optional result columns.
Answer: A,B,C
NEW QUESTION 26
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
Answer: C
NEW QUESTION 27
Which two are true characteristics about the lifecycle of a service request?
- A. "Customer working" is one of the five seeded status types.
- B. If required, users can manually set the "Closed" status for a service request.
- C. Users can reopen a service request when the status is set to "Resolved".
- D. Users can reopen a service request when the status is set to "Closed".
- E. "Closed" status is set by an automatic job after a specified number of days.
Answer: C,E
NEW QUESTION 28
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
- B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- C. The configured frequency to retrieve emails is too long.
- D. Incoming messages have a custom filter.
Answer: D
NEW QUESTION 29
Which two options are true about reporting on milestones?
- A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- B. Administrator-defined milestone data is not included in Analytics.
- C. No standard reports on milestones are provided.
- D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
Answer: A,B
NEW QUESTION 30
In which three situations can default coverage be applied?
- A. globally, to all service requests that do not have any other coverage
- B. for a specific period of time
- C. to a specific customer account
- D. for a specific SR status
- E. for a specific SR category
Answer: A,B,E
NEW QUESTION 31
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure the email template to be used for notification.
- B. Specify the warning threshold for the milestone in the standard coverages.
- C. Create standard text to be posted to the message thread.
- D. Add an extension column to the milestone object to hold the warning threshold value.
- E. Configure an object workflow action to send the email when the milestone status changes to warning.
- F. Configure an analytics report showing milestones in warning status.
Answer: A,B,F
NEW QUESTION 32
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the "delete activities" button from all pages used by the users who have this access.
- B. Remove the users of the roles who have the "delete activities" access.
- C. Remove the "delete activities" privilege from all the roles for users who have this access.
- D. Remove the "delete activities" role from all the users who have this role.
Answer: B
NEW QUESTION 33
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
- A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You have to edit the e-mail template and add HTML code to customize the standard text section.
- C. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Answer: A
NEW QUESTION 34
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
- E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
Answer: A
NEW QUESTION 35
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows you to use the same product hierarchy as sales
- B. allows the display of a product hierarchy specifically for service purposes
- C. requires less work and effort
- D. allows use of a simpler hierarchy
Answer: A,C
NEW QUESTION 36
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Oracle 1z0-1064-22: Selling B2B Service Products and Solutions: https://topexamcollection.pdfvce.com/Oracle/1z0-1064-22-exam-pdf-dumps.html